- If the student is unable to start class, a 100% program refund can be requested but no less than 4 weeks from the program start date. If the student has not requested a refund before 4 weeks from the course start date, refunds are not applicable. The refund request must be in writing and sent to: dm@dminternationalstudies.com
- Once lessons have begun payment is non-refundable.
- It is the student’s responsibility to comply with the established schedule, or arrange with the teacher another timing suitable for both parties.
- A complete no-show results in the loss of class.
Rescheduling private classes
The rescheduling of online private classes is possible; however, keeping in mind the goal of globally maintaining a high-quality service, and in consideration of the detailed scheduling facilitated by our Academic Department, DM International Studies permits the rescheduling of your classes per the month but you must:
- Notify your teacher by email within 24-hours of your class start time; notification less than 24-hours is not valid and results in loss of the class.
- Rescheduled classes must occur within the confirmed course dates and ideally be rescheduled during the same week of cancellation; rescheduling requests must be sent in writing to and arranged with your respective teacher.
Need help?
Contact us at dm@dminternationalstudies.com for questions related to refunds and returns.